At onrunningg.us, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully to understand your options.
By placing an order on https://onrunningg.us/, you agree to the terms outlined below.
Return Eligibility
We accept returns on eligible items within 30 days of the delivery date.
To qualify for a return, items must:
- Be unused, unworn, and in their original condition.
- Include all original packaging, tags, and accessories.
- Not show signs of wear, damage, or alteration.
- Be accompanied by proof of purchase or your order number.
Returns that do not meet these requirements may not be approved.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Gift cards
- Final sale or clearance items
- Personalized or customized products
- Items marked as non-returnable
How to Request a Return
To begin a return, please contact our customer support team by email and provide:
- Your order number
- Full name
- The item(s) you wish to return
- The reason for the return
- Photos of the item if it is damaged or incorrect
Once your request has been reviewed and approved, we will provide return instructions.
Please do not send items back without receiving return authorization.
Refunds
After we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved:
- Your refund will be issued to your original payment method.
- Refunds are typically processed within 5–10 business days after approval.
- Processing times may vary depending on your payment provider or financial institution.
Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Exchanges
If you received the wrong item, a defective product, or an item damaged during shipping, please contact us promptly.
When possible, we will arrange a replacement or exchange for the same product.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the product
- Photos of the packaging
- A brief description of the issue
We will review your request and work toward an appropriate resolution.
Return Shipping
Unless the return is due to our error, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.
Order Cancellations
Orders may be canceled before they have been processed for shipment.
Once an order has been processed or dispatched, it can no longer be canceled and must follow the return process if eligible.
Contact Us
If you have any questions about our Refund & Return Policy or need assistance with a return, please contact us:
Website: https://onrunningg.us/
Email: [email protected]