Welcome to our Frequently Asked Questions page. We’ve answered some of the most common questions about ordering, shipping, returns, and shopping at onrunningg.us. If you need additional assistance, please contact our customer support team at [email protected].
How do I place an order?
Browse our products, select your preferred size and color (if applicable), add the item to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Can I change or cancel my order?
Yes, you may request changes or cancellations before your order has been processed for shipment. Once an order has been shipped, we are unable to modify or cancel it.
Please contact us as soon as possible if you need assistance.
How long does order processing take?
Most orders are processed within 1–3 business days after payment has been successfully received.
Processing times may be slightly longer during holidays or promotional periods.
How long does shipping take?
Estimated delivery times are:
- United States: 7–15 business days
- Canada: 8–18 business days
- Europe: 8–18 business days
- Australia: 8–20 business days
- Other International Locations: 10–20 business days
Delivery times are estimates and may vary depending on your location and carrier.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing tracking information, when available.
Please allow up to 72 hours for tracking updates to appear.
What payment methods do you accept?
We accept major credit and debit cards along with other secure payment methods that are available during checkout.
Is my payment information secure?
Yes. Your payment is processed through secure third-party payment providers using industry-standard encryption. We do not store your complete payment information on our servers.
What is your return policy?
We accept eligible returns within 30 days of delivery, provided the items are unused, unworn, and in their original condition with all tags and packaging.
Please refer to our Refund & Return Policy for complete details.
How long does it take to receive a refund?
Approved refunds are typically processed within 5–10 business days after your returned item has been received and inspected.
The exact timing may vary depending on your payment provider.
What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of receiving your order.
Include:
- Your order number
- Photos of the item
- Photos of the packaging
- A brief description of the issue
We will work to resolve the problem as quickly as possible.
Do you ship internationally?
Yes. We ship to many countries around the world.
Shipping availability and delivery times vary depending on the destination.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, taxes, or import fees imposed by your country’s customs authority.
These charges are the responsibility of the customer.
What if I entered the wrong shipping address?
If you notice an error in your shipping address, contact us immediately.
If your order has not yet been processed, we will do our best to update the address. Once shipped, we may be unable to make changes.
How can I contact customer support?
If you have any questions or need assistance, we’re here to help.
Website: https://onrunningg.us/
Email: [email protected]