Thank you for shopping at onrunningg.us. We are committed to processing and delivering your orders as quickly and efficiently as possible. Please review our Shipping Policy to understand how your order is processed, shipped, and delivered.

Order Processing

• Orders are processed Monday through Friday, excluding weekends and public holidays.
• Most orders are processed within 1–3 business days after payment has been successfully received.
• During peak shopping periods, promotions, or holidays, processing times may be slightly longer.
• Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Time

Estimated delivery times are as follows:

Please note that these delivery estimates do not include order processing time.

Shipping Costs

Shipping fees, if applicable, are calculated during checkout based on your shipping destination and selected delivery method.

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking information.

Please allow 24–72 hours for tracking updates to appear after your package has been dispatched.

Shipping Delays

While we strive to deliver every order on time, delays may occasionally occur due to factors beyond our control, including:

• Severe weather conditions
• Customs inspections
• Carrier delays
• High shipping volumes
• Public holidays
• Incorrect or incomplete shipping addresses

We appreciate your patience if unexpected delays occur.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete shipping address is provided, shipping delays or additional carrier fees may occur. We are not responsible for orders delivered to incorrectly entered addresses.

If you notice an error in your shipping information, please contact us immediately before your order is shipped.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact us as soon as possible.

When contacting us, please include:

• Your order number
• Full name
• Photos of any damaged items (if applicable)
• A description of the issue

We will work with the shipping carrier to help resolve the matter as quickly as possible.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other government-imposed fees.

These charges are determined by the destination country’s customs authority and are the responsibility of the customer.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us immediately.

Once an order has been processed or shipped, we may be unable to make changes or cancel it.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Website: https://onrunningg.us/

Email: [email protected]

Our customer support team will be happy to assist you and respond as quickly as possible.